Privacy Policy

Last updated: 13 July 2026

Orbit, a sole proprietorship owned and operated by Johannes Petrus Pretorius (“Orbit”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://orbityoyo.co.za, place an order, create an account, subscribe to our newsletter, or otherwise interact with us.

1. Responsible Party

Business Name: Orbit (Sole Proprietorship)

Legal Owner: Johannes Petrus Pretorius

Physical Address: Farm Welgelegen 436/2, Albertinia, Western Cape, South Africa

Email: info@orbityoyo.co.za

WhatsApp: +27 65 165 7548

2. Information We Collect

We may collect the following personal information:

Information you provide

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order details
  • Payment-related information
  • Product reviews
  • Newsletter subscription details
  • Any other information you voluntarily provide

Information collected automatically

We automatically collect certain technical information, including:

  • IP address
  • Browser and device information
  • Website usage information

This information may be collected through services such as Google Analytics, Jetpack, Microsoft Clarity, Wordfence, and similar technologies.

Mandatory Information

Certain information, including your name, delivery address, phone number, and email address, is required for us to process and deliver your order. If you choose not to provide this information, we may be unable to fulfil your order.

3. Lawful Basis for Processing

In accordance with POPIA, we process personal information only where permitted by law, including:

  • To perform or fulfil a contract with you.
  • With your consent (such as marketing communications).
  • For our legitimate business interests, including improving our website, preventing fraud, and maintaining security.
  • To comply with legal and regulatory obligations.

4. How We Use Your Information

We use your personal information to:

  • Process and deliver orders.
  • Process payments.
  • Provide customer support.
  • Handle returns, refunds, and warranty requests.
  • Send newsletters and promotional communications where you have opted in.
  • Improve our website and services.
  • Detect fraud and maintain website security.
  • Comply with applicable legal obligations.

5. Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include:

  • Yoco for payment processing.
  • The Courier Guy for order delivery.
  • Trusted third-party service providers, including Google, Microsoft (Clarity), Automattic (Jetpack), Wordfence, our hosting provider, and essential WordPress plugins used to operate our website.
  • Government authorities or regulatory bodies where required by law.

We do not sell your personal information or share it with third parties for their own marketing purposes.

Some of our service providers may process or store personal information outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with POPIA.

6. Cookies

We use cookies and similar technologies to:

  • Keep our website functioning correctly.
  • Remember your preferences.
  • Improve website performance.
  • Analyse website usage.
  • Maintain website security.

For more information, please see our Cookie Policy.

7. Security

We implement reasonable technical and organisational safeguards to protect your personal information, including secure HTTPS encryption and website security measures.

While no system can guarantee absolute security, we take reasonable steps to protect your information against unauthorised access, disclosure, alteration, or destruction.

If a security breach affecting your personal information occurs, we will notify affected individuals where required by applicable law.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our products and services;
  • Comply with legal, tax, and accounting obligations;
  • Resolve disputes; and
  • Enforce our agreements.

Information that is no longer required is securely deleted or anonymised where reasonably practicable.

9. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information where legally permissible.
  • Object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the South African Information Regulator if you believe your personal information has been processed unlawfully.

To exercise any of these rights, please contact us using the details below.

10. Changes to this Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date. Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Johannes Petrus Pretorius
Email: info@orbityoyo.co.za
WhatsApp: +27 65 165 7548