Last updated: 13 July 2026

At Orbit, we want you to be satisfied with your purchase. This policy should be read together with our Terms & Conditions.

Change-of-Mind Returns

Unused, unopened products may be returned within 14 days of delivery.

To qualify for a return, products must:

be unused and in their original condition;
be returned in their original packaging;
include all accessories and included items; and
be accompanied by proof of purchase.

Returns requested after 14 days may not be accepted.

Return Shipping

Unless the product is faulty, damaged on arrival, or supplied incorrectly, customers are responsible for the cost of returning products to Orbit.

Original shipping charges are non-refundable unless required by applicable South African law.

Faulty, Damaged or Incorrect Products

If you receive an incorrect, defective, or damaged product, please notify us within 48 hours of delivery and provide photographs where applicable.

Where required under applicable South African consumer protection legislation, Orbit will repair, replace, or refund eligible products.

Accidental Damage

Our warranty, returns, and refunds do not cover damage resulting from:

accidental damage;
impacts during use (including striking a yoyo against the ground, walls, ceilings, or other objects);
misuse, abuse, negligence, or improper handling;
modifications, disassembly, or unauthorised repairs; or
normal wear and tear from regular use.

Customers are responsible for any damage that occurs after delivery as a result of use or handling.

Non-Returnable Items

The following items are not eligible for return or refund unless required by applicable South African law:

Used products;
Products damaged after delivery through misuse, abuse, negligence, accidental damage, or improper handling;
Products returned without their original packaging where this materially affects their resale value;
Gift cards;
Clearance or final-sale items where clearly indicated at the time of purchase.

Refunds

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Depending on your payment provider, it may take several business days for the funds to reflect.

How to Request a Return

Please contact us before returning any products.

Email: info@orbityoyo.co.za

Please include:

your order number;
the reason for the return; and
photographs where applicable.

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable South African consumer protection legislation.